All products are sold with a 7 day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason of dissatisfaction. Please send us an email before returning anything. If the product is in its original sealed state we will issue a return number and a return delivery address. Courier and packaging costs for the return will be for your account.
Upon receipt, we will inspect the item and if it is in its original state, we will issue a gift voucher for that particular ceramicist / supplier to the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and Ceramics Online itself will not be held responsible for issuing a credit.