Ceramics Online is a Southern African ceramics online platform for members of Ceramics Southern Africa who specialise in hand-made ceramics products.

Ceramics Online assumes no liability or responsibility for any errors or omissions in the content of this site and further disclaims any liability of any nature for any loss arising in connection with using this website or any content contained herein. Ceramics Online makes every effort to ensure, but cannot and does not guarantee, and makes no warranties as to, the accuracy, accessibility, integrity and timeliness of this information.

Please read these terms and conditions below before purchasing one of our products. Make sure you understand the terms and conditions clearly before agreeing to them.

  • All the information on this website is for non-commercial use.
  • If you find any information that is out of date, please notify us by email and we will fix it.
  • All trademarks of Ceramics Online (which include trade names, logos, sub-logos and marks) may not be used without written permission.
  • Any name or material that is on this website for the purpose of marketing is the property of its respective owner.
  • Do not use this website to make fraudulent orders.
  • By placing your order through our website you warrant that:
    • You are legally capable of entering into binding contracts
    • You are 18 years of age or older
    • The information given on your order form is complete and accurate

We take the privacy of our customers’ information very seriously. We promise to handle all sensitive and personal customer information responsibly, as explained in our Privacy Policy.

Please take the time to read our Privacy Policy so that you know how we collect, use and take steps to protect your information.

Photographs are not always exact, and devices depict colours differently. We do not guarantee exact colour replication.

All online credit card payments are processed by PayFast. Please go to PayFast.co.za to view their privacy policy.

Your information is important to us and we safeguard it in accordance with the Protection of Personal Information Act (POPI). For more information, please refer to our Privacy Policy.

The terms and conditions are subject to change at any time. Any changes are effective immediately upon posting to the Website. Your continued access, browsing, purchasing or other use of the Website constitutes your agreement to all such terms and conditions.

We send parcels regularly, within 7 business days of an order being placed.
Custom orders may take longer and we will communicate this with you by email.
You will receive an email to tell you when your parcel has shipped so you know when to expect it.
We use reliable mail service providers that deliver worldwide.
For international orders our shipping rates are charged per 500g, including packaging materials. You may wish to add to your order to get the best value for money on the shipping.

All customers purchasing products from outside of South Africa will be responsible for payment of import duties and taxes required.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

You agree to indemnify, defend and hold harmless Ceramics Online and its respective subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, suppliers, interns and employees, and any other third party service providers or subcontractors, from and against all losses and expenses (including attorney-and own client costs), arising from or related to your use of the site.

These Terms of Service and any separate agreements whereby we provide you with Services shall be governed by and construed in accordance with the laws of the Republic of South Africa.

You can review the most current version of the Terms of Service on this page at any time at this page.

We reserve the right to update or change these terms of service at any time without prior notice. Your use of ceramicsonline.co.za following any such change constitutes your agreement to follow and be bound by the terms of use as changed. For this reason, we suggest you review these terms of use whenever you use this website.

Should you have any questions about our Terms of Service, please email us at admin@ceramicsonline.co.za.